Delivery Information
How long does
the doitshope take to prepare and ship my order?
Most products have a
preparation time of 24/48 hours. It is also possible that your order will be
shipped on the same day if it only includes products with immediate delivery
and has been paid before noon.
Delivery time depends
on the selected transport company and the country of destination. Please note
that the reported hours are indicative and correspond to working days,
excluding weekends and holidays.
In which
countries can I send my orders?
The doitshope is
automated and sends to almost all countries of the world by courier. However,
shipments to destinations outside the EU may have some restrictions or special
procedures for managing customs procedures. If you are ordering outside the EU,
you must attach your invoice to the control panel menu commands.
Can you ship
to Canary Islands, Ceuta and Melilla?
The doitshope carries
out missions to the Canary Islands, Ceuta and Melilla. Note that the order must
go through customs. Unless you are registered as a Spanish exporter, you can
not make fuel shipments to the Canary Islands, Ceuta or Melilla
What is the
purchase cost and delivery time?
You can calculate the
shipping cost and delivery time yourself in the doitshope shopping cart.
Shipping costs
include:
Suitable packaging
(cardboard boxes, bubble wrap, internal protection, etc.)
Transport, Insurance,
Customs clearance in the country of origin.
What is
included in the shipping costs for deliveries outside the European Union or in
the Canary Islands, Ceuta and Melilla?
In case of deliveries
outside the European Union or in the Canary Islands, Ceuta and Melilla, customs
duties of destination or other taxes (duties) are not included. If they are
applicable, the consignee will be responsible for their payment, as well as all
import costs and taxes incurred at the customs offices of destination, whether
the goods have actually been delivered or the consignee does not accept them.
We will make every effort to deliver the orders as soon as possible, but you
should take into account the regulations of the country of destination for the
import of the ordered items as the doitshope will not be held responsible for
them or the effects caused by strikes, armed conflicts or other circumstances
beyond its control. The doitshope should not be held responsible for customs
clearance delays or if local authorities decide to seize any item included in
the consignment.
What if you
notice that you need to make a change after placing an order?
In case there is a
need to change specific details regarding the shipping address, they can be
changed, if the order has not been placed yet. For this purpose, it is
necessary to make an application. Our staff will try to answer you as soon as
possible. For the rest of the cases, the solution will be to cancel the order
and make a new one. After a few days, the doitshope will pay you for the
canceled order.
How do I
cancel an order?
If for any reason you
want to cancel an order and stop your shipment, you can cancel it from the
Orders menu in Control Panel.
However, we would
like to inform you that due to the great automation in order management, the
time available for canceling an order may be short. The cancellation process is
automatic, so if the system no longer allows you to cancel the order, your
order will not be canceled.
Please check orders,
delivery addresses, quantities, products, quantities and features before finalizing.
What should
you do when you receive an order?
All our items come
out of the warehouse with the packaging in excellent condition.
The first thing you
need to do is check that the number of packages received matches those sent.
Second, inspect each package carefully for signs such as bumps, holes, poor
condition, courier seals, or any signs that may indicate that the goods may be
damaged. It is mandatory to sign the carrier's delivery note, either on paper
or digitally (PDA) "VISUALLY ABUSED PACKAGE" if these signs are
present. If you do not sign the package as VISUALLY ABUSED and then present
images that show visible damage to it, it will automatically be rejected.
